We are looking for a rockstar team player with endless energy and great organizational skills to help us grow! The successful candidate will have a positive attitude, willing to wear many hats and be self-motivated. Our office is small and you will report directly with the owner in a fast paced office.
Summary: We are a fair trade import wholesale company located in City Heights that works with artisans around the world and distributes handmade products to retailers and other clients. The individual who joins our team will assist with all operational activities associated with the packing of orders, chatting with clients, reorganization of warehouse, as well as handling general office responsibilities. This is a permanent full time position.
Job Duties Include (but are not limited to):
1. Shipping / Receiving
Pick items to ship from wholesale stock
Organize and tag products
Pack and ship online orders using electronically generated UPS, FEDEX & USPS shipping labels
Update system with completion of shipment
Assist with customer service in tracking and monitoring shipments
2. Office Work
When owner not available, answer phones, speak with clients with enthusiasm and professionalism
Enter sales orders into our system, Zoho. Create invoices and send to clients.
Receive, unpack & inspect returned items
Process returned items to warehouse inventory or vendors
Light product photography
Maintain an ongoing professional relationship with all vendors and clients.
Maintain the warehouse & receiving area clean and tidy with some lifting is required
Performing general office clerk duties and errands
Creating, maintaining, and entering information into databases
Bachelor’s degree a plus, associate’s degree accepted. Applicants who are actively pursuing a degree in a business related fields are also encouraged to apply.
2-3 years in a customer service/sales and/or equivalent role
Ability to multi-task in a fast-paced environment under minimal supervision.
Good communication, customer service, and time management skills
Zoho experience a huge plus
Must be very comfortable with the internet and using email with great spelling and grammar.
Microsoft Office (mainly word and Excel) a must
Great phone and people skills are required
Ability to be productive with multiple interruptions.
Proactive in identifying and solving problems.
Enthusiastic, honest, flexible, a team player with a strong work ethic
Accurate, attention to detail a must